Orders shipped to US addresses (including HI, AK, and PR):
Eligible for return or exchange within 30 days of delivery (according to your tracking number). If 30 days have passed since your Mindologie Journal(s) were delivered, we unfortunately, can’t offer you a refund or exchange. To be eligible for a return or exchange, your item must be unused, free of stains or damage, and in the same condition you received. If your return passes our inspection, you will receive a refund or exchange.
To begin the return process, please send us an email at email@example.com.
Please include the following in your email:
Your full name
Reason for the return or exchange
If you'd like an exchange, please include the reason for this
Can I return my product for a refund or exchange if...
I hate it
It was a gift and I/they don't want it
I changed my mind after opening it
The answer to the above questions is YES! As long as it is within 30 days of purchase and the Journal is unused, free of stains, and undamaged. Email us at firstname.lastname@example.org and we'll get the process started.
Note: You will be responsible for the cost of return shipping on returned or exchanged products. We cannot refund your original or return shipping costs.
What if I....
Lost the Journal
Damaged the Journal
The answer to the above questions is no. We have to draw the line somewhere, so please use your best judgment when reaching out about refunds. We understand that things happen, but we do stand by our Journal and policies.
Orders shipped to addresses outside the US:
Unfortunately, we are not able to accept returns or exchanges for orders outside the US.
All international orders are final sale.